Emergency? Call 911 988 Suicide & Crisis Lifeline 211 Local help: shelters, warming/cooling
Power Outage Today Report outage

Texas

Texas Emergency & Outage Numbers

Utility outage lines, state agencies and local numbers for Texas. In a life-threatening emergency, call 911.

National numbers

911 Police, fire & ambulance – downed power lines, fire, carbon monoxide, medical emergencies 24/7 988 Suicide & Crisis Lifeline (call or text) 24/7 211 Local help: shelters, warming/cooling centers, food & utility bill assistance 24/7 1-800-222-1222 Poison Control (incl. carbon monoxide questions) 24/7 1-800-621-3362 FEMA disaster assistance 1-800-985-5990 Disaster Distress Helpline (SAMHSA) 24/7 1-800-733-2767 American Red Cross (1-800-RED-CROSS)

Texas agencies & utilities

911 Downed lines, fire, CO or medical emergency

Report the outage to your electric utility (check your bill if unsure)

State help

Report outages to your wires company (Texas)

In most of Texas you buy power from a retail provider, but outages are fixed by the local wires company (TDU). Call the one that serves your area.

1-888-313-4747Oncor (Dallas–Fort Worth, North & West Texas) 1-800-332-7143CenterPoint Energy (Houston area) 1-866-223-8508AEP Texas (South & West Texas) 1-888-866-7456TNMP (Texas-New Mexico Power) 806-775-2509Lubbock Power & Light

Website ↗ Source

Texas Division of Emergency Management

State emergency management: disaster declarations, shelters and recovery information.

Website ↗

Public Utility Commission of Texas

Utility regulator: file a complaint if your utility does not resolve an outage, billing or shut-off problem.

1-888-782-8477Consumer complaints

Website ↗ Source

211 Texas

Dial 211 for warming/cooling centers, shelters, food and help paying utility bills.

211Community help line

Website ↗

Utility service areas come from U.S. Department of Energy / NREL data and can be approximate – the company on your electric bill is always right. Numbers were collected from official websites; tell us if one has changed. All emergency numbers →

City lines

Houston (Harris County)

311Houston 311 / city services (in city limits) 713-837-0311Houston city services (from any phone) 713-884-3131Houston police non-emergency

San Antonio (Bexar County)

311San Antonio 311 / city services (in city limits) 210-207-6000San Antonio city services (from any phone) 210-207-7273San Antonio police non-emergency

Dallas (Dallas County)

311Dallas 311 / city services (in city limits) 214-670-5111Dallas city services (from any phone)

Austin (Travis County)

311Austin 311 / city services (in city limits) 512-974-2000Austin city services (from any phone)

Fort Worth (Tarrant County)

311Fort Worth 311 / city services (in city limits) 817-392-1234Fort Worth city services (from any phone) 817-392-4222Fort Worth police non-emergency

Arlington (Tarrant County)

817-459-6777Arlington city services (from any phone) 817-274-4444Arlington police non-emergency

El Paso (El Paso County)

311El Paso 311 / city services (in city limits) 915-212-0000El Paso city services (from any phone) 915-832-4400El Paso police non-emergency

Outage safety

  • Downed lines

    Stay at least 35 feet away from fallen wires and anything touching them. Call 911, then your utility.

  • Generators outside only

    Run generators 20+ feet from doors and windows – never in a garage. Carbon monoxide is invisible and deadly.

  • CO alarms

    Keep battery-powered carbon monoxide alarms on every floor. If one sounds, get outside and call 911.

  • Food safety

    Keep fridge and freezer closed: food stays cold about 4 hours in the fridge and up to 48 hours in a full freezer.

  • Unplug electronics

    Unplug appliances to avoid damage from surges when power returns. Leave one light on so you know.

  • Heat & cold

    Dial 211 for the nearest cooling or warming center. Never heat your home with an oven, grill or camp stove.

  • Medical devices

    If you rely on powered medical equipment, register with your utility as a medical-needs customer and have a backup plan.

  • Dark traffic lights

    Treat an intersection with dark signals as an all-way stop.

More: Ready.gov power outages · CDC carbon monoxide

Other states

District of Columbia & U.S. territories

Recent reports in Texas

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Questions about outages in Texas?

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